Who we are

Our website address is: https://www.modamonk.com.

Privacy policy

Online payment fraud is a reality and we have to accept it. With the growing digitalization across the globe, the threat of internet fraud is also augmenting at an alarming rate. At ModaMonk, we have a team of technical experts who has deepened experience in handling such cases. It is a harsh reality that there is nothing one can do to stop online fraud completely. However, till we reach to a solid and permanent solution to it, we decided to adopt advanced and new-age security technology to keep your data safe.

The website of ModaMonk is safeguarded with security software. This is embedded within the coding part of the website and it is active for all pages. The software senses and captured essential data such as contact details, card details and banking information shared by the customer. The data gets locked within the software and it is accessible only by a few people. This is how online theft of data is prevented and you can have safer online business experience.

We have developed and designed this privacy policy by keeping customers’ safety in the centre. We are a customer-centric company that thinks about its customers and their online safety first. If you have any queries regarding the privacy policy, you can contact the customer care team.

 Shipping Policy

Time is a major factor especially when it comes to delivering life-saving medicines. Shipment of products takes time and this is also one of the vital factors when it comes to choosing online drug stores to purchase medicines from. We understand the importance of this vital element and thus we have come up with a shipping policy that explains every pointy related to shipment process including time taken for shipment, price factors and other information.

Our shipment method

Considering the time factor and its significance, we have adopted express shipment to send our products in and around Australia.

Time taken to ship your products

The time taken for express shipment is around 8 to 10 business days. This might change due to unforeseen obstacles such as natural calamities. In any case, if we were unable to deliver the products on time, we will take it as an opportunity to serve you better and the shipping would be totally free of cost.

Charges

The shipping is FREE. We charge no extra cost for shipping of products.

Our shipping policy explains everything related to shipping. However, in any case, if you get queries regarding shipment, you can get in touch with our customer care team via toll-free number and email address provided on the website.

Refund policy

Our team of professionals strives hard to offer you a better shopping experience with us. However, in some unfortunate events, you may need to claim for a refund. Though the process seems to be tedious, but we have simplified the same for you. Our refund policy is a result of hard-work of our team that has designed the policy in order to provide a comfort for our customers to initiate the refund process.

Here are the conditions under which you are eligible for claiming a refund:

  • You can ask for a refund if you receive a damaged product or the parcel is torn.
  • If you receive a medicine past its expiry dates.
  • If the product is delivered to wrong address due to issues from our end.
  • If the product is missing.

What do you need to do for claiming a refund?

Here are a few steps that are must to follow:

  • In case of damaged product or torn parcel, we request you to get pictures and send it to our customer care through the email address provided on the website. This will helps us to start the refund process as soon as possible.
  • If you get a medicine past its expiry date, we wish to get pictures of the medicines stripes or boxes with the expiry date. This is important to start the refund process.
  • If we send the product to the wrong address, we offer you free re-shipment of the product. However, if you wish not to opt for it, we will begin the refund process.
  • If you do not get the medicines, we will initiate the refund process.

Disclaimer

The medicinal information displayed on the website is purely for educational purpose. Do not use the information to self-diagnose your health issues. We request our customers to get their health problems diagnosed by a registered health care professional.